Our Management TeamWithout great staff, Arizona Fire & Water Restoration, Inc. (AzFW) would not be the successful Disaster Recovery SpecialistTM it is today. We would like to introduce the structure of our management team to you, the potential customer, so that you may have a better understanding of who we are and how our team will work for you.
Our organizational chart begins with our General Manager, Lyle Book who has been in the construction industry for over 40 years. You can read more about his back ground in another section of this website. Lyle is supported by a fully staffed office trained to serve you, beginning with your initial phone call.
The loss process will usually begin with a list of questions from our Office Administrator which should help us understand your needs so we can serve you better. Your loss will then be assigned to a Project Manager.
The Project Manager assigned to your loss is one of our many experienced and professional Project Managers we have here at Arizona Fire & Water Restoration, Inc. Their job, in most cases, is to be the first responder to all losses. They will inspect your damage, write up a scope of work, create a computer generated estimate for you and the insurance company in most cases. Then once approved by you and the insurance company, they will schedule all the work through final completion. It is that simple. They will handle your loss repair from beginning to end.
A Project Coordinator will also be assigned to your loss. The Project Coordinators (PC) are paired up with a Project Manager making up the "project team" that will be working on your project. The PC is the dedicated office assistant whose job it is to keep you informed and your project running smoothly.
Of course, our business could not be what it is without the help of our excellent front line field staff. All our field staff are trained to respond to the highest quality customer service standards. Our "Lead" personnel include multiple levels of varied skills and knowledge. Here are a few examples:
In many cases, your repairs will be assigned a Lead Carpenter. The Lead Carpenter is the production arm and third member of the "project team". The Lead Carpenter’s role is to be the on site eyes, ears and production person who is fully equipped to restore your property back to pre-loss condition. The Lead Carpenter will work with other Field Staff and outside vendors as assigned to restore your property.
Our Field Staff consists of many different types of skilled craftsmen, who are dedicated professionals in the field of carpentry, drywall, painting, electrical, plumbing and roofing just to name a few.
If your loss begins with an immediate need we have emergency service technicians who are ready to respond to your needs 24 hours a day - 365 days per year. We call these professionals Lead Technicians who are certified by the industry. They will be assigned to your loss and will handle all of your emergency needs from beginning to end.
If your loss includes mold, we have Mold Remediation experts who are certified by the industry to handle all of your remediation needs.
If your loss includes carpet cleaning, air duct cleaning, odor elimination issue, asbestos contamination or personal contents cleaning and storage, we have professionals to assist you with those needs as well.
Our customers and staff are assisted by our accounting staff whose task it is to help eliminate the confusion and sometimes frustration working with the insurance and mortgage companies. They assist our customers in processing the insurance drafts with the mortgage company and work closely with them to smooth out the process.
Arizona Fire & Water Restoration, Inc. is proud of our staff and their customer service skills and dedication to working safely and efficiently. That is why we have regularly scheduled weekly meetings to review our processes, get feedback for improvement and to provide regular training.
As you can see, just one call will do it all to meet all of your property damage needs.