Arizona Fire & Water Restoration, Inc. attended the September luncheon for the Arizona Chapter of The CPCU Society. Lyle Book, our company owner, was asked to give a detailed presentation regarding the myths of mold. This is a true honor, as the educational arm of the entire insurance industry has selected Arizona Fire & Water Restoration, Inc. to help educate their members. Being recognized as an expert in the field by insurance professionals is truly an honor. The luncheon was educational and enjoyable. Lyle Book's presentation was received very well by the CPCU members, and we look forward to working with the CPCU Society in the future. -AZFW Team read full post »

I responded to a call last Sunday from a distraught homeowner in Mesa who had just had a fire in their home. The insurance company referred Arizona Fire & Water Restoration, Inc. and the homeowner asked us to do whatever was necessary. As I arrived, I saw the couple loading bags of food into their truck. The food was donated from the fire department. I spent several hours with them and as we walked through the house, it was apparent that they had lost most of their home and belongings. I assured them that there were a lot of people out there that would help them through this difficult time and spent some time explaining the process of saving what valuables and belongings could be saved. We also talked about repairing the house, although I knew that most of what I was telling them would not be heard today. I gave them my word that we would be there for them from this day forward until they moved back in. They appreciated this. As I left I was thinking to myself what would... read full post »

September 11th: This week included many exciting events. One was another repeat performance from one of our customers who contacted her USAA adjuster to tell her how happy she was with our company. The adjuster sent us an email that included this statement - “You guys were Awesome! They stated you have excellent communication, excellent work and promptness. They stated your work is Amazing! Great Job!! The other exciting event was our participation in a 1-800 fund raiser event. We co-opted this event with Kowalski Construction and Felton-Atrum. It was a success. -Lyle read full post »

This week was topped off by a call from one of our customers to tell me how pleased she was with one of our remediation techs. She was self employed and understood how nice it is to receive positive reports from a customer. She said our staff member was very helpful, informative and patient with her. -Lyle read full post »